Our dedication to customer support is evident in our commitment to excellence that continues long after the sale with high quality products, parts, and services.
To return a part for repair or replacement under the terms of the warranty, please follow the procedure below:
Contact the Service Department at 1-888-437-5608 from 8:00 AM to 5:15 PM (Eastern Time Zone).
To order the replacement part, please provide the following information:
The model number and serial number of the unit for which the replacement part is needed.
The complete Gentherm Part number and / or description.
The specific defect regarding the failed part.
The Service Department will authorize the return of the defective part(s) and issue an RMA (Return Material Authorization) number. When returning the defective part(s), this RMA number MUST be marked on the outside of the package to receive credit.
Warranty parts are shipped at no charge. However, if an RMA is assigned, the failed part must be returned to Gentherm within 90 days. If the failed part is not returned within the 90-day period, an invoice will be sent for the part at the current list price.
Please return parts to:
Gentherm Medical, LLC
12011 Mosteller Road
Cincinnati, OH 45241-1528
Be sure to reference the RMA number on the package.